Overview
1. customer service
in case of any queries, please feel free to contact us on the hereunder details:
e-mail: you@camilleriparismode.com
phone: 00356 20102030
kindly note that our customer service department is open monday to friday (excluding public holidays) from 10.00am till 5:00pm
2. placing an order & payment methods
you can place an order through this site or via telephone by contacting customer service.
online payment can be effected via our payment gateway. after you select your products and click on the “check out” button, you will complete your payment and delivery details on our third-party payment gateway (endeavour). once your payment is cleared by the bank, we will send you an email confirming your purchase. another email will be sent to you with delivery details for your order.
order acceptance: a legally binding contract between you and camilleriparismode is formed only once we have accepted your order and dispatched the goods. processing of payment, acknowledgment of the order, or confirmation emails do not in themselves constitute acceptance.
a vat invoice will be sent together with your delivered items.
if you require any information regarding your order/s, please contact customer service on the details provided herein.
we may not accept your order if:
– an item you have ordered is out of stock;
– we are unable to obtain authorisation for your payment;
– we suspect fraudulent activity or violation of these terms and conditions (including our privacy policy); or
– we identify a product or pricing error.
if we are unable to fulfil your order following our order acknowledgment, we will contact you by email or telephone advising you of this.
3. cancel your order
camilleriparismode reserves the right to cancel any orders up to the point of delivery for products that have been listed at an incorrect price, rebate or refund, or contain incorrect information or typographical errors, or are unavailable for any reason. camilleriparismode has this right regardless of whether the order has been confirmed or your payment processed. if your account has already been charged for the purchase and your order is cancelled, we will issue a credit to your account in the amount of the charge.
it is not possible to cancel your order online. in the meantime, you may contact customer service to request a cancellation. if it is too late and your order is already on its way, you can still return it in accordance with our returns policy and procedures. please be advised that you cannot cancel an order of unsealed products for health protection and/or hygiene reasons.
4. title to goods
we will retain the legal ownership of the goods until delivery of the ordered items. legal ownership of the goods will immediately revert to us if we refund any such payment to you.
5. risk of loss
risk in the goods will pass to you upon delivery.
6. delivery
orders must be placed by 12pm cet to start processing on the same day; otherwise, they will be processed the following business day. processing time usually takes 1–2 business days. delivery times are based on orders placed between monday – friday (excluding public holidays).
local customers (malta and gozo):
once an order is accepted by us, delivery is:
(i) either via malta post letter/parcel post, or
(ii) by camilleriparismode delivery services.
in the latter case, delivery is done once you are contacted by email or telephone and delivery arrangements have been agreed with you. it is important that you provide us with a valid contact number.
delivery charges will be added to orders amounting to less than €80. the delivery charge is €8.00 and will be added to your total bill once the purchase is concluded. for orders of €50 or more, delivery is free of charge.
international customers:
we currently do not offer international shipping. in the future, we hope to offer online shopping convenience to all our guests.
7. items not received
in the event that goods dispatched by malta post are not delivered, we will be unable to refund you before 30 days have passed from the date of dispatch. if you still haven’t received your order after this time, please contact customer service and we will assist you. please note that there is a time limit of 3 months from purchase. after this period, no refund will be made.
8. refund & returns
if you decide to cancel an order after we have dispatched the product/s, you will be under a duty to return them to us, at your own cost and risk. all products should be returned within 30 days after the items have been delivered to you. in the time until they are returned, you must retain possession of the products and take reasonable care of them. you should return the products to us unused (except to the extent necessary to examine them) and in the same condition in which you received them together with the original packaging and paperwork.
legal right to cancel (14 days)
you have the legal right to cancel your order within 14 days from the date you acquire physical possession of the products and receive a full refund. we will refund in full any sum debited by us, including the cost of standard delivery, within 14 days of being informed of your decision to cancel, provided the goods are returned as required. refunds will be made to the original payment method used for purchase.
returns after 14 days (goodwill policy)
returns received after the 14-day legal period but within 30 days may, at our sole discretion, be eligible for exchange, credit note or replacement of the product. this goodwill policy does not create additional statutory rights.
non-returnable items
please be advised that you cannot return any unsealed products for health protection and/or hygiene reasons. the following items are not returnable and are not exchangeable:
– cosmetics and skincare
– products on special offer
– seasonal products
– gift sets
faulty or incorrect products
if any of the products purchased are damaged, incorrect or faulty when delivered to you, we may offer a refund, replacement of the product, or a credit note, in accordance with your legal rights. if you believe a product is faulty, you should return the product to us in accordance with the returns procedure.
holiday extension
products purchased online from our site or via telephone order between december 1st and 24th december can be returned for a credit note until january 31st. please ensure that items are undamaged and in their original condition, and that you are able to provide our customer service team with your order details or gift receipt. all other terms of camilleriparismode return policy shall continue to apply.
returns procedure
returns can be made via any one of our camilleriparismode outlets on presentation of a camilleriparismode invoice (provided on delivery of product/s). refunds of products purchased as gifts can only be made to the original payment method used by the purchaser, for security and anti-fraud reasons.
our policy on refunds, returns and cancellations does not affect your statutory legal rights.